What A Good World This Is Today
by George Thompson

Customer service is alive and well, at least at a car dealership in Lawrence, Kansas. A couple of months ago I was car shopping, and stopped by Lawrence Kia. I met a manager who said, “What can we do to earn your business?” His question made an impact on me, and I bought a 2016 Hyundai Sonata from them that day. It has been getting 35 miles to the gallon on my commute, and I am happy.
The remote access key I got from them had been glitchy — sometimes I had to push the button six times to get the door to open. The dealership wanted to make it right, and needed my car for a few hours to program the key. I wanted to leave my car with them while I was out of town, but logistics were getting the best of me with all the commuting I do, and the flight I needed to catch. If they had my car, how would I get to work and then to the airport?
I have been experimenting with asking for help, so I presented the dilemma to Kevin, one of the used car managers. He had a solution that I had not even considered. I would drive my car to work in Olathe, 35 minutes away. He would send his driver Harvey to my office in the afternoon, and Harvey would drive with me the 40 minutes from my office to the airport, then drive my car the 50 minutes back to the dealership. A second driver would bring Harvey to my office and then return to the dealership, 35 minutes each way.
His offer blew me away. I had already bought a car from them, so their kindness could only be described as goodwill.
Goodwill seems to be a missing commodity these days — that sense that someone has gone out of their way to help you. As I was driving to the airport with Harvey, I was filled with gratitude. My heart swelled with the refrain of, “What a good world this is today.” I wondered how I could pass all this goodwill on to someone else. I could not keep that grace just for myself.
This urge to share kindness stopped my busy mind long enough to contemplate a few questions. How much consideration could we show each other? How quickly could goodwill spread? What if the world could be like this always? And why shouldn’t this come to pass?
The next few days I couldn’t help but pass the kindness along. When I saw a fellow traveler struggling to lift his bag into the overhead compartment of the plane, I stepped in to help him. I smiled at people I didn’t know. I happily created a celebration so a coworker could share his success with his team. I answered more requests with an open-hearted, “Yes!”
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